Política de envio

# Shipping Policy

## 1. Order Processing
After order confirmation and payment completion, we will process your order within 3‑7 working days.
Processing time does not include weekends, public holidays or stock‑out situations. We will notify you promptly if any delay occurs.

## 2. Shipping Methods & Estimated Transit Time
We provide multiple international shipping options according to order quantity:

- **Commercial Express / Air Freight (for small‑quantity orders & samples)**
Suitable for sample orders and small batches. Carriers include DHL, FedEx, UPS and other air freight services.
Estimated transit time: 7‑15 working days from departure.

- **Ocean Freight (for bulk large‑volume orders)**
Recommended for large quantity bulk orders to reduce overall logistics cost.
Estimated sea transit time: 25‑40 working days, excluding local port clearance and inland delivery time.

All transit times are estimated for reference only, not guaranteed delivery dates. Actual delivery may be affected by customs inspection, port congestion, weather and force‑majeure factors.

## 3. Customs, Duties & Taxes
All international shipments may incur import duties, taxes and customs clearance fees in the destination country.
Unless we explicitly confirm DDP terms in your proforma invoice, **all import‑related duties, taxes and local clearance charges shall be borne by the buyer**.
Buyer shall be responsible for import formalities in accordance with local regulations.

## 4. Shipment Tracking
Once goods are dispatched, we will send you the tracking number via email or WhatsApp.
Tracking information may take 24‑48 hours to update after shipment departure.

## 5. Damaged, Lost or Missing Goods
Please inspect packages immediately upon receipt.
If goods arrive damaged: photos of damaged products, outer carton and shipping label must be sent to us within 24 hours after delivery confirmation.
Claims for transportation damage cannot be accepted without sufficient supporting evidence.

We are not responsible for loss or damage caused by improper unloading, misuse, secondary transportation after carrier signed‑off delivery.

## 6. Delivery Address Responsibility
Please provide complete and accurate delivery address, contact person and phone number.
Extra cost or non‑delivery caused by wrong, incomplete or unreachable address will be at buyer’s expense.

## 7. Force Majeure
We shall not be liable for any delay or non‑delivery resulting from events beyond reasonable control, including but not limited to natural disasters, port congestion, carrier suspension, customs inspection, war, pandemic and other force‑majeure incidents.

## 8. Contact for Shipping Inquiries
If you have any questions about shipment, please reach us:
Email: zgf@zhifanjd.cn