FAQ
Q: Do you support OEM and ODM service for bulk orders?
A: Yes, we support OEM & ODM service. Custom logo, customized packaging and parameter adjustment are available for large‑volume orders. Please contact us to discuss your detailed requirements.
Q: Do you offer wholesale price for large quantity purchase?
A: Yes, wholesale pricing is available for bulk orders. Kindly send us your target quantity and required models, we will send you the best offer.
Q: Can you provide product certificates for resale purpose?
A: We can provide related certification documents upon request for qualified bulk purchases, which support local resale.
Q: What is your minimum order quantity for wholesale?
A: MOQ varies for different custom requests. For standard in‑stock models, small‑batch wholesale is acceptable. Please get in touch for exact MOQ details.
Q: Can you arrange shipment to my designated forwarder?
A: Sure, we can deliver goods to your appointed freight forwarder. Please share forwarder contact and warehouse information when placing bulk orders.
Q: Can this solar water pump run directly by solar panels?
A: Yes, it works with solar panels. It comes with a dedicated MPPT controller to adjust power output according to sunlight conditions.
Q: Does the pump work on cloudy or rainy days?
A: It can still operate under weak sunlight, yet flow rate will drop. For stable water output in bad weather, you may pair it with battery backup.
Q: What is the difference between DC‑only and AC‑DC hybrid solar pumps?
A: DC model runs only on solar power. AC‑DC hybrid supports both solar panel and grid power supply, it automatically switches power source for non‑stop operation.
Q: How deep can this submersible solar pump go under water?
A: The maximum submersion depth varies by model. Please refer to the technical specification sheet of your selected pump.
Q: Do I need to buy solar panels separately?
A: Our package includes pump + controller only. Solar panels are sold separately, you can choose matched panels based on pump voltage and power.
Q: Is the MPPT controller included in the order?
A: Yes, each complete pump set is supplied with its matching MPPT controller.
Q: Can I use batteries with this solar pump?
A: Compatible batteries can be connected to the controller. Please follow our wiring guide for correct connection.
Q: What liquid can this pump handle?
A: It is designed for clean fresh water. Do NOT use it for salty water, sewage or water with large solid debris.
Q: Can this pump run 24 hours continuously?
A: Under proper water source and power supply condition, it supports long‑time running. Avoid dry‑run without water.
Q: How do I select the correct pump model for my well?
A: You need to confirm your actual well depth, required water flow rate and daily water demand. You can send us these data for model recommendation.
Q: Does the pump come with installation accessories such as cables or pipes?
A: Main package contains pump and controller. Cables, water pipes and other fitting parts need to be prepared locally.
Q: What is the warranty period for solar water pumps?
A: We provide standard warranty against manufacturing defects. The specific warranty term is shown on product page. Damage caused by wrong installation or improper use is not covered.
Q: Can I install this pump by myself?
A: Basic installation can be finished following our user manual. If you lack relevant experience, we suggest hiring a local technician.
Q: What will happen if the pump runs without water (dry run)?
A: Dry‑run will quickly damage the motor. Our controller has partial dry‑run protection function, still please avoid working without water.
Q: Are spare parts available if components get damaged?
A: Spare parts like controller are available for purchase, you can contact us for quotation.
Q: How long will delivery take after I place an order?
A: Delivery time depends on destination and shipping method. Estimated delivery window will be displayed at checkout.
Q: Can this pump be used for farm irrigation, livestock watering?
A: Yes, it is widely applied for farm irrigation, livestock water supply, pond water circulation and domestic water supply.
Q: What temperature of water is suitable for the pump?
A: It works for normal‑temperature fresh water. Do not use for hot water over 45℃ / 113℉.
Q: Why does water output become lower at sunset?
A: Solar power reduces when sunlight fades, so water flow decreases accordingly, this is normal working status.
Q: What should I do if my pump stops working after installation?
A: First check solar panel connection, wiring and water source. If the problem persists, please send us photos and fault description for troubleshooting support.